Affinity support services include consultancy, installation, project management and post sale maintenance support. Project updates are available at any time by visiting our customer centre.
Many of our customers seek our help in planning changes to their communication systems. Using our experience as well as modern data collection methods we will visit your site to retrieve information and then analyse off site.
Working to produce a written report covering an individual subject area we will look to make recommendations or suggestions for improvement if necessary. Often we find that our reports are a bench mark or reference point to keep on file, or from which to write a plan for significant future change.
The critical factors in maintenance support in the event of a problem are two fold namely ‘time to define a problem’ and ‘time to fix’.
Modern communication systems are support friendly having web based management, remote access, and SNMP management built in. However there is no getting away from experience and having the necessary information available to fault find effectively.
At Affinity we make sure our support engineers have all the necessary tools, information and training they need in order to resolve problems in the field in the shortest possible time.